Utilizing CAQH as Source of Truth for Credentialing Contact Information

Credentialing specialists rely on the “Primary Credentialing Contact”
details from a practitioner’s CAQH Provider Application for any necessary
outreach (see below).

If the practitioner has selected the option to use the “Office Manager or Business Office Staff Contact,” the credentialing specialist will refer to that section in the CAQH Provider Application for outreach information (see below).

If the “Primary Credentialing Contact” or the “Office Manager or Business Office Staff Contact” fields are left blank, the credentialing specialist will use the practitioner’s personal email address (see below).

Important Note: It is crucial that practitioners keep the “Primary Credentialing Contact” or the “Office Manager or Business Office Staff Contact” information up to date for each location in their CAQH Provider Application. Credentialing specialists will not seek this information from any other source during outreach.