Provider Relations Intake Form

Meridian Provider Relations has introduced an enhanced intake form to better serve all providers, including systems and PHOs. This streamlined process is designed to improve collaboration, ensure faster resolution times, and provide greater transparency.

Why This Process Matters

This updated workflow enhances coordination between Provider Relations and Data Management, focusing on:

• Timely Issue Resolution: Ensuring concerns are addressed more efficiently.
• Improved Inventory Management: Allowing for more accurate tracking and resolution of disputes.

Our Commitment to You

We aim to provide prompt and effective support. When you submit a request:

• You'll receive a response within 10 business days for MMP/Medicaid items and 30 business days for Wellcare/Ambetter 
• Our response will include a detailed tracking ticket, clear next steps, and an expected timeline for resolution.
• Once the issue is resolved, we'll provide a root cause analysis to ensure transparency. If you have further concerns, you can request a virtual meeting with our team to discuss the resolution.

Partnering Together

To make the process seamless:

1. Submit one issue per intake form.
2. Select the appropriate line of business (Medicaid, Meridian Complete[duals], Ambetter, or WellCare).
3. Include all requested details and relevant information in your submission to avoid delays or having to resubmit.

This process is designed to strengthen our partnership and ensure your needs are met with efficiency and care. We appreciate your cooperation and look forward to continuing to support your work.