Meridian and MeridianComplete transition to SafeRide Health for Transportation Benefits
Dear Provider,
We are pleased to announce that, effective May 1, 2024, Meridian members will be transitioning to SafeRide Health for transportation benefits. Our intent is to make the transition to SafeRide as seamless as possible for both our members and providers. With that in mind, we want to provide additional information and Frequently Asked Questions regarding this transition to help you and the members you serve continue to utilize their non-emergency transportation benefits. SafeRide has a comprehensive FAQ available on their website. We have listed some common member and provider questions below, but for other questions please visit: Help Center - Members | SafeRide Health.
ID Card and Handbook
- Will members be getting an updated ID card?
- No, you can call the member service number on your card and the prompts will connect you to transportation.
Benefits
- Are there any changes to members’ transportation benefits?
- There is no change in your/member benefits.
Scheduling a Ride
- How do members schedule transportation?
o When calling to schedule transportation, members will need to provide their member name, ID and DOB.
- How far in advance do members need to request transportation?
- The sooner the better, we recommend 30 days out, but at least 3 business days in advance.
- What if members don’t know when their appointment will end?
- Members can schedule their ride as “will call” and contact us once their appointment has ended so we can send a driver to pick them up
- What is the average wait time for “will call”?
- While wait time is often quick, it can be up to 2 hours for a driver to get to members so please help members plan accordingly.
- What is the average wait time for “will call”?
- Members can schedule their ride as “will call” and contact us once their appointment has ended so we can send a driver to pick them up
Transition of Care
- My patient has recurring/standing rides already set up, do members need to do anything?
- No, their current standing ride schedule will be shared with SafeRide and they will schedule these existing rides for members.
- They will receive a phone call to confirm their standing order has been scheduled.
- If they have any questions and want to check on their rides please have them call 1-888-437-0606 (TTY: 711) and follow the prompts from the menu.
- My patient is/has a registered driver for GMR. Do I need to reregister?
- Unfortunately, the member or their driver will need to reregister. SafeRide has made it easy with an online portal for members/drivers to submit the information needed.
- They can access the online portal at saferidehealth.com/meridian.
For additional transportation questions visit: Help Center - Members | SafeRide Health, contact your Provider Representative, or call Meridian Provider Services at 888-773-2647 (TTY: 711), MeridianComplete Provider Services at 855-323-4578 (TTY: 711).